RETURNS AND EXCHANGE POLICY
At Nissoni, we strive to provide each and every Guest with an
experience that makes them feel confident in their purchase. We
hope your selection brings you many years of enjoyment.
However, if for any reason you are dissatisfied with your
purchase, you may return your item based on our current Return
and Exchange Policy.
Returns and exchanges are permitted within 30 days from the
purchase date for All Jewelry
Jewelry must be in good condition with all original certificates
- - Watches must be unworn, unaltered and in original
condition to be accepted for return or exchange. All
packaging, instructions and warranties, as applicable, must
be included with the return or exchange of a watch.
- - Returns or exchanges are NOT allowed on special order
- - Cash refunds are issued to the original purchaser with
original sales receipt.
- - Charge credits are issued to the original purchaser on the
account to which the item was charged.
- - Gift returns with receipt can only be exchanged or
converted to a gift card.
- - Returns are not allowed on ring size changes and custom
made orders are not accepted. Returns for rings are only
accepted in the standard size. Standard size for men(10.5)
for women (7.5) any other size is considered custom made,
final sale and non-returnable
Buyer Pays for all return shipping fees
Return By Mail
- 1. If there is damage to an item upon delivery, call our contact
center immediately at 212-921- 1234 for assistance.
- 2. Please read the information on your original packing slip.
- 3. Pack the item securely. Use the original package, if
possible. Enclose the original or a copy of the packing slip.
- 4. If you do not have your original packing slip, please provide
us with your name, address, phone number, email address,
and order number.
- 5. All return shipping charges must be prepaid. We cannot
accept C.O.D. deliveries. For your protection, we recommend that you use a shipping
method that provides insurance and tracking services from
providers such as UPS, FedEx, or USPS for your return. Ship
the return package to the address indicated on the packing slip: Nissoni Jewelry,48 west, 48 street suite 701,NY,NY,10036
- 6. Keep the Return Tracking Number from the package you
are returning to ensure that the package is returned to our
- 7. You can expect a refund within 30 days of our receiving
your returned product. Refund will be credited to the same
form of payment used in your original purchase.
- 8. Please note, that Nissoni Jewelry Reserves the right to deny
any return they see not fit to return.
- 9. Nissoni Jewelry also reserves’ the right to inspect items for
damage or wear, and may reject the return if there is
substantial damage or any look of wear
- 10. Please note that your original shipping and handling
or other additional costs will not be refunded, unless you
received a damaged, defective, or incorrect item.
- 11. All products must be returned in good condition, in
original boxes, and with all paperwork (such as watch
instruction booklet or diamond certificate) and accessories
to ensure a full credit.
- 12. Refund will be credited to the same form of payment
in your original purchase. Please allow 30 days for the
credit to appear on your billing statement.
Address to send all returns:
48 WEST, 48 STREET,